Veterans' Guide to Benefits

Outreach and Counseling

Outreach Centers

Outreach Centers are non-profit organizations that receive state money through DVS to assist veterans and their families with a range of services. These vary by location and can include:

  • Assistance and referrals to obtain federal and state veterans’ benefits
  • Food pantry and clothing closets
  • Transportation services
  • Community activities
  • Peer counseling
  • Professional counseling
  • Substance abuse counseling
  • Anger management
  • Post-traumatic stress counseling

For Outreach Center services, veterans do NOT need to meet the state’s “veteran” definition under M.G.L. ch. 4, s. 7, cl. 43rd.

Contact Information

Boston Metro
719 Tremont Street
Boston, MA 02110
(617) 778-1310

Cape Cod Free Clinic
40 Steeple Street
Mashpee, MA 02649
(508) 477-7090

North Shore Veterans’ Counseling Services, Inc.
100 Cummings Center, Suite 220E
Beverly, MA 01915
(978) 921-4851

Veterans’ Association of Bristol County
755 Pine Street
Fall River, MA 02720
(508) 679-9277

Cape Cod Free Clinic
65 C Town Hall Square
Falmouth, MA 02541
(508) 477-7090

Pine Street Inn
444 Harrison Avenue
Boston, MA 02118
(617) 892-9116

Mason Square Veterans Association
827 State Street
Springfield, MA 01107
(413) 886-0480

Nathan Hale Foundation (transportation only)
6 Main Street
Plymouth, MA 02360
(508) 747-2003

Middleboro Veterans Outreach Center
61 Summer Street
Middleboro, MA 02346
(508) 947-9109

Montachusett Veterans’ Outreach Center, Inc.
26 Lake Street
Gardner, MA 01440
(978) 632-9601

Veterans’ Northeast Outreach Center, Inc.
65 Cedar Street
Haverhill, MA 01830
(978) 521-9668

Nam Vets Association of the Cape and Islands, Inc.
565 Main Street
Hyannis, MA 02601
(508) 778-1590

Veterans’ Outreach Center - Metrowest
255 Main Street, Suite 213
Marlborough, MA 01752
(508) 460-9993

Puerto Rican Bilingual Veterans’ Association of MA, Inc.
P.O. Box 70185
Springfield, MA 01107
(413) 731-0194

Veterans Inc.
69 Grove Street
Worcester, MA 01605
(508) 791-1213

Solider On
421 N. Main Street
Northampton, MA 01053
(413) 582-3059

Vet Centers

Vet Centers welcome home the war veteran by providing readjustment services in a caring manner, and assisting him/her and his/her family members toward a successful post-war adjustment in or near their respective communities. Vet Center counselors provide bereavement counseling to parents, spouses, and children of armed forces personnel (including Reservists/National Guard members) who died in the service of their country. Vet Center services include individual readjustment counseling, referral for benefits assistance, group readjustment counseling, liaison with community agencies, marital and family counseling, substance abuse information and referral, job counseling and placement, sexual trauma and PTSD counseling, and community education.

All services are free-of-charge to eligible veterans, their families, and significant others. Vet Center staff protects the privacy of all clients. All records related to treatment are strictly confidential and will not be shared with the VA.

Boston Vet Center
665 Beacon Street, Boston, MA 02215
(617) 424-0665

Brockton Vet Center
1041L Pearl Street, Brockton, MA 02301
(508) 580-2730

Hyannis Vet Center
474 West Main Street, Barnstable, MA 02601
(508) 778-0124

Lowell Vet Center
73 East Merrimack Street, Lowell, MA 08152
(978) 453-1151

New Bedford Vet Center
468 North Street, New Bedford, MA 02740
(508) 999-6920

Springfield Vet Center
1985 Main Street, Springfield, MA 01103
(413) 737-5167

Worcester Vet Center
691 Grafton Street, Worcester, MA 01604
(508) 753-7902

SAVE Program

The Department of Veterans’ Services in collaboration with the Department of Public Health, has a Statewide Advocacy for Veterans’ Empowerment (SAVE) program that assists veterans in need of referral services and seeks to prevent suicide and advocate on behalf of Massachusetts’ veterans. SAVE acts as a liaison between veterans (and their families) and the various agencies within the federal and state government. SAVE Outreach Coordinators focus on community advocacy, suicide prevention, mental health awareness, and referrals as well as respond to the needs of veterans and their families. The SAVE team is staffed by veterans from the current conflict and family members of veterans. The SAVE team meets with veterans and their families out in the community, bringing the resources directly to the veteran.

Contact information

SAVE Team, Department of Veterans’ Services
(888) 844-2838

Suicide Prevention Lifeline

The National Suicide Prevention Lifeline provides service for veterans in crisis. Call (800) 273-TALK (8255) and press 1 to be connected immediately to VA suicide prevention and mental health service professionals.

Post-Traumatic Stress Disorder (PTSD)

Post-Traumatic Stress Disorder, or PTSD, is a psychiatric disorder than can occur following the experience or witnessing of life-threatening events such as military combat, natural disasters, terrorist incidents, serious accidents, or violent personal assaults like rape. People who suffer from PTSD often relive the experience through nightmares and flashbacks, have difficulty sleeping, and feel detached or estranged. These symptoms can be severe enough and last long enough to significantly impair the person’s daily life. PTSD is marked by clear biological changes as well as psychological symptoms. PTSD is complicated by the fact that it frequently occurs in conjunction with related disorders such as depression, substance abuse, problems of memory and cognition, and other problems of physical and mental health. The disorder is also associated with impairment of the person’s ability to function in social or family life, including occupational instability, marital problems and divorces, family discord, and difficulties in parenting.

Contact information

National Center for PTSD, VA Boston Healthcare System
150 South Huntington Avenue (116B-2), Boston, MA 02130
(857) 364-4145
or Vet Centers (see above for a complete listing)

Military Sexual Trauma (MST)

A number of veterans, both women and men, may have experienced sexual trauma while they served on active military duty. The law defines sexual trauma as: sexual harassment, sexual assault, rape, and other acts of violence. It further defines sexual harassment as repeated unsolicited, verbal or physical contact of a sexual nature, which is threatening. Many veterans have never discussed the incident or their medical or psychological condition with anyone. Yet, these women and men know that they have “not felt the same” since the trauma occurred.

Note: Those veterans with a history of sexual trauma suffered while in the military MAY be eligible for VA treatment without charge for conditions related to that trauma, whether or not they are service-connected for that trauma.

For MST counseling, contact the nearest VA medical center, Vet Center, or the National Center for PTSD (see above for a complete listing).

Traumatic Brain Injury (TBI)

Traumatic Brain Injury, or TBI, is an injury that occurs when damage is done to the brain from an external physical force. The head may be hit or may strike a stationary object or be shaken violently. This may occur in a car accident, serious fall or by an act of violence. Servicemembers may sustain a TBI from a blast injury or shockwave. These kinds of events may result in significant cognitive, behavioral, or social challenges.

Statewide Head Injury Program grant

The Statewide Head Injury Program (SHIP) of the Massachusetts Rehabilitation Commission (MRC) provides services to individuals with TBI regardless of military discharge rating. SHIP received a $1 million competitive federal grant to strengthen services for individuals who have sustained a traumatic brain injury. The four-year grant, awarded by the U.S. Department of Health and Human Services’ Health Resources and Services Administration, builds on a 2006 grant to continue to improve systems of care to better serve veterans (and their families) of the Iraq and Afghanistan wars who sustained a TBI. This effort will include piloting an integrated case management model in partnership with the Massachusetts National Guard and Reserve. 

Brain Injury and Statewide Specialized Community Services (BI&SSCS)

The Brain Injury and Statewide Specialized Community Services (BI&SSCS) is a department of the MRC. This program provides a range of community-based services to persons who have sustained a TBI, including: case management, social/recreational programs, skills training via regionally-based head injury centers, respite, residential services/programs, and family support services.

Eligibility criteria

In order to be determined eligible for BI&SSCS services, an individual must:

  • Be a Massachusetts resident
  • Have sustained a documented TBI
  • Exhibit impairments (physical, cognitive, and/or behavioral) primarily caused by a TBI
  • Be able to participate in community-based services

BI&SSCS also offers screening exams for TBI and neuropsychological assessment for Operation Enduring Freedom and Operation Iraqi Freedom (OEF/OIF) veterans who have not been previously diagnosed with, or treated for TBI, for eligibility determination purposes.

Contact information

Brain Injury and Statewide Specialized Community Services, Massachusetts Rehabilitation Commission
27 Wormwood Street Suite 600 Boston, MA 02210-1616
(617) 204-3852, (800) 223-2559, x2 (toll-free)